Support

Documentation

Full and searchable documentation matching the installed version of Yasla is available from within the application Help menu.

Trouble Shooting

Sometimes things go wrong. Applications and operating systems are complex, and unfortunately not every combination and aspect can be properly tested beforehand.

Every kind of feedback is welcome - be it a bug report, things that need clarification, improvement suggestions, or feature requests. Please get in contact by sending an email to support_at_yasla.de. If you’re reporting a problem, the following will be helpful:

• please describe the problem and the circumstances under which it occurred as detailed as possible. If shown, take note of error messages and especially error codes.
• if appropriate, take a screenshot showing the problem (CMD-SHIFT-3, CMD-SHIFT-4, or CMD-SHIFT-5)
• if Yasla offers to submit a crash report, please consider doing so. These reports are completely anonymous, and a tremendous help when analyzing a problem.
• preserve source materials and Yasla documents, if possible. In some cases, they may be the only way to find the root cause of a problem.